What to do about a suspicious sign-in alert
We email you when your account is used from a new device or an unusual location. This is a placeholder article for the ThenCue spike.
If it was you
No action is needed. Select Yes, this was me in the email so we remember the device.
If it was not you
- Select Secure my account in the email.
- Choose a new password.
- Check Active sessions and sign out of anything you do not recognise.
- Turn on two-factor authentication if you have not already.
We never ask for your password by email.