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My payment failed

A payment can fail if a card has expired, has insufficient funds or was declined by the bank. This is a placeholder article for the ThenCue spike.

What happens

We try the payment again after three days and after seven days, and email the billing contact each time. Your workspace keeps working during this period.

Fix it

  1. Update your payment method in Settings, then Billing.
  2. Select Retry payment.

If the payment still fails after the final attempt, the workspace becomes read-only until the balance is paid. No data is deleted.