Refund policy

This article explains when we refund a charge. It is a placeholder article for the ThenCue spike.

Eligible refunds

• Annual plans, if you ask within 14 days of the first payment.
• Charges made after you cancelled, which we refund in full.
• Duplicate charges for the same period.

Not refundable

Monthly plans are not refunded for part of a month. If you cancel, you keep access until the period ends.

To request a refund, contact support with the invoice number. Approved refunds return to the original card within five to ten business days.